FAQ
Frequently Asked Questions
How long will it take to receive my order?
Every Casual Scratch Golf item is made to order. Orders are typically produced within 2–5 business days, after which they’ll be shipped to your chosen address. Delivery times vary depending on your location in Canada or the United States and the shipping option selected at checkout.
Where do you ship?
We currently ship throughout Canada and the United States.
Can I return or exchange my order?
Because each item is made specifically for you, we can’t accept returns or exchanges for incorrect sizes, change of mind, or preference changes.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we’ll work with you to make it right.
How do I choose the right size?
Each product includes a size guide to help you find the best fit. We recommend checking the measurements before placing your order, as all items are made to order.
Why are your products made to order?
Making products to order helps reduce waste and overproduction. Instead of producing excess inventory, each item is created specifically for the customer who ordered it.
How do I contact Casual Scratch Golf?
If you have any questions before or after placing an order, visit our Contact page. We’ll get back to you as soon as possible.
What makes Casual Scratch Golf different?
Casual Scratch Golf was built for golfers who appreciate clean, timeless style. Inspired by the versatility of classic golf apparel, our goal is to create premium clothing that looks just as good on the course as it does at dinner, at the office, or out with friends.
Whether you’re a scratch golfer or simply enjoy the game like we do, we believe you should feel comfortable, confident, and look your best every time you tee it up.